Financial Services Firm Mines $6M in Savings Using ABBYY Process Intelligence

Research analysts at a leading financial institution needed to provide data about the cost-efficiency of their high-volume transaction processes. To examine the processes completely, the analysts needed to access data from 40 different systems, ranging from customer interactions to back-office workflows.

The analysts wanted a process mining solution that would easily visualize all of this process data end to end, without requiring coding, so they could:

• Gain a truly end-to-end perspective of transaction processing, from customer request to fulfillment
• Determine how many transactions are processed straight through
• Identify processes where redesign and automation offer the best ROI

ABBYY Process Intelligence aggregated event data from two million transactions daily across enterprise-wide systems into a live data stream. Analysts could finally follow a transaction’s execution progress from beginning to end, along a timeline.

ABBYY process mining revealed transaction paths where distributions were significantly delayed by manual handling, providing an opportunity for $3.6M in savings through automation.

ABBYY also helped analysts find a specific type of transaction with higher delay and market exposure, resulting in $2.4 million in expenses that could be avoided.

Customer service analysts used ABBYY to find key points of high friction in customer processes.

• A live, end-to-end view of transactions from 2M daily events and 40 different systems on a timeline—without coding
• $6M in potential savings identified through process improvement and automation
• Sources of high friction early in customer service processes identified and alleviated