ABBYY Proof of Identity

Instant identity proofing and affirmation—anytime, anywhere

Build lasting trust with your customers.

Easy for your customers, secure for your business

How many customers do you lose every day at the point of providing proof of identity? It is a real-time world, and your customers have an expectation of “now.” Failure to engage them immediately and provide frictionless onboarding options means higher drop off and loss rates.

Don’t lose your customers to difficult processes. Your customers trust mobile, and so can you.

“By 2023, Gartner predicts that 85% of organizations will be using document-centric identity proofing as part of their onboarding workflows, which is an increase from approximately 30% in 2021.”

*Gartner Buyer’s Guide for Identity Proofing

What is identity proofing?

Proof of identity is a critical step in customer onboarding, new account opening, claims, and enrollment processes. It is the point where the customer provides proof of their identity via ID cards, photos, and supporting documents so the business can determine that they are who they say they are. Gaining confidence in a customer’s identity requires two key steps:

Proving that the identification document (ID card, driver’s license, etc.) provided is valid and the person is who they say they are (via facial matching)
Affirming the data from other sources via supporting “proof of” documentation

Differentiate customer onboarding with improved efficiency and simplification

A comprehensive identity proofing solution

While other identity proofing vendors offer incomplete solutions that don’t include identity affirmation, ABBYY Proof of Identity does it all. It assures that the ID is valid, authentic, and that the applicant is who they say they are, and it affirms this via supporting documentation. ABBYY Proof of Identity includes ID reading, ID verification, facial matching and liveness detection, processing of trailing documents from a mobile device using Vantage Document Skills, and more.

Onboarding in your customer’s channel of choice

Mobile and online channels are the preferred engagement method for customers seeking loans, filing claims, applying for benefits, or onboarding with a new healthcare provider. ABBYY’s Proof of Identity solution helps you meet your customers where they are, reducing abandonment and churn. If desired, applicants can start an onboarding process on a desktop and easily complete the proof of identity process with their mobile device.

Easy, accurate submission of documentation—no app required

ABBYY Proof of Identity uses mobile web-based automatic image capture of identification cards, selfies of users, and supporting “proof of” documents such as utility bills and bank statements. ABBYY mobile capture technology results in high first-time capture rates for all IDs. Our algorithms detect and prevent quality issues such as glare, lack of focus, wrong side of document, wrong type of document, and incomplete framing of document.

Identity proofing AND affirmation

ABBYY Proof of Identity includes ID reading, ID verification, facial matching and liveness detection, processing of trailing documents from a mobile device using Vantage Document Skills, and more.

Mobile and desktop friendly

Meet your customers where they are to reduce abandonment. If desired, applicants can start an onboarding process on a desktop and complete the proof of identity process with their mobile device.

Accurate data from IDs

ABBYY mobile capture technology results in high first-time capture rates for all IDs. It prevents quality issues such as glare, lack of focus, wrong side/type of document, and incomplete framing. 

Brochure

ABBYY Proof of Identity

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Article

What Is Identity Proofing and Why It’s Only Part of the Solution

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Report

State of Intelligent Automation Report: Customer Onboarding Drivers and Pain Points

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ABBYY Proof of Identity—key features

ID reading, verification, and authentication

Extracting the data from an ID is only part of ABBYY Proof of Identity. In addition to reading machine-readable zones and human-readable information on IDs, sophisticated verification also occurs. After automatically detecting the exact variant of the ID presented, ABBYY Proof of Identity verifies the layout, characteristics, and security features within the ID. It also ensures the ID is authentic and unaltered.

Support for trailing documents

ABBYY’s leading intelligent document processing technology, ABBYY Vantage, extracts data from customers’ supporting “proof of” documents to affirm their identity. In the ABBYY Marketplace, you can select pre-trained document understanding skills for utility bills, income statements, and more, to handle all of your document processing needs. The combination of document-centric identity proofing with identity affirmation provides a complete proof of identity solution.

Fully automated

Using humans in your identity proofing process slows things down—it isn’t scalable, and it often leads to errors. Many studies have clearly demonstrated that human manual review is not only error-prone but biased as well. ABBYY Proof of Identity is fully automated, secure, and easily scalable to your needs. It never gets tired or introduces errors at the end of a shift.

Exception handling

While ABBYY Proof of Identity mode, it also has the ability to allow a human to audit certain transactions. While other vendors may have a component that works when everything stays on the happy path, ABBYY Proof of Identity solves the happy path, and the exception path. This allows you to decide whether you want to keep the process fully automated, or involve humans to further audit certain transactions.

Process intelligence

Understanding your business processes at a level where you can see what is working and what isn’t—to clearly identify areas for improvement—is critical for delivering an exceptional customer experience. ABBYY Proof of Identity works with ABBYY Timeline, a process mining tool, to help you improve your processes with insight from all of your systems.

Facial matching and liveness

ABBYY Proof of Identity uses facial matching and liveness detection to ensure that your customer is who they say they are. The applicant captures a selfie, and the solution compares it to the headshot on the ID document. Collective non-bias decisioning safeguards against the threat of algorithmic bias. Using a best-in-class NIST-rated facial recognition algorithm, we can achieve a non-bias accuracy differential of less than 1% between race and gender.

ABBYY Proof of Identity—how it works

Onboarding
ID reading & verification
Data extraction

Onboarding

Extend your onboarding website or portal with ABBYY’s mobile capture and automated workflow. Your customers can engage via their mobile device from anywhere, anytime, to take and submit photos of their ID documents, their face, and their supporting documents.

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ABBYY Proof of Identity—customer scenarios

Onboarding

Customers applying and registering via mobile and web channels for benefits, services, loans, applications, etc., use Proof of Identity to validate their identity without engaging face-to-face.

Know Your Customer (KYC)

Proof of Identity provides a key capability for financial institutions and insurers to ensure that customer validation is taking place and that they have the proper procedures in place to ensure compliance.

Customer experience

Most customers today prefer mobile and online channels to enroll or apply for benefits and services. Offering them the ability to engage in these services from anywhere, at any time, has become a requirement.

Fraud prevention

As part of fraud prevention or mitigation efforts, enterprises can use ABBYY Proof of Identity to validate customers and their liveness, while ensuring that actors are known and approved.

Claims processing

Insurers and government agencies use Proof of Identity as part of claims processing procedures to validate that the applicant holds a valid ID and that it matches the claim.

Account management/change

Incorporate Proof of Identity into account management or account change procedures to ensure that the person requesting changes to the account is the owner of the account.

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Infographic

Proving Identity in an Increasingly Remote World

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Solution Brief

Identity Proofing and Affirmation for Financial Services

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eBook

How AI Identity Proofing Is Transforming Government Services

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Infographic

Proving Identity in an Increasingly Remote World

Download infographic

Solution Brief

Identity Proofing and Affirmation for Financial Services

Download solution brief

eBook

How AI Identity Proofing Is Transforming Government Services

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Proof of Identity FAQs:

ABBYY Proof of Identity enables ABBYY enterprise customers to provide identity proofing capabilities into their workflows and solutions, enabling them to accelerate and automate customer onboarding and customer engagement scenarios. The result is a winning combination of happier end users and more efficient, automated enterprise processes that reduce their risk of exposure.

Identity proofing traditionally focuses on use cases in which an organization is interacting with someone for the first time. Document-centric identity proofing enables organizations to obtain an acceptable level of confidence in a customer’s real-world identity via remote digital channels using a passport, driver’s license, or other identity document, along with a selfie to compare to the headshot within the ID.

ID proofing, or ID verification, usually refers to the act of verifying an ID document is authentic and unaltered. ID authentication can often be confused with the act of authenticating a user (via credentials, an ID) to some system, secure location, etc.

While proof of identity has many use cases, it is often used in Financial Services and Insurance to support an onboarding process. Rather than have new customers be present at a physical location, users can go through an onboarding process remotely. With ABBYY Proof of Identity, customers can be onboarded securely to their financial services or insurance company from anywhere, anytime.

ABBYY Proof of Identity combines identity proofing and identity affirmation components, along with end user capture experience components, to provide an out-of-the box, best-of-breed proof of identity solution. ABBYY Proof of Identity includes ID reading, ID verification, facial matching and liveness detection, support for trailing documents, and more, as part of an onboarding, new account, claims, or enrollment process. ABBYY Proof of Identity uses supporting documents to validate that someone is who they say they are, and it uses sophisticated facial matching to prove the person applying is actually who they say they are.

ABBYY Proof of Identity is a part of your overall onboarding process (and likely website/portal) that handles all the customer capture related components. Normally, it caters to use cases where an organization is interacting with someone for the first time. By leveraging mobile web and similar technologies in these cases, an end user is not required to download a mobile app or specifically install anything on their phone.

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Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.

Instant identity proofing and affirmation—anytime, anywhere

Easy for your customers, secure for your business

What is identity proofing?