ABBYY Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms
ABBYY Timeline
Business process monitoring
The power to monitor running processes and automatically detect situations that require action 24/7, with no user actions required.
What is process monitoring?
Timeline process monitoring software allows you to define specific process patterns that should be detected either when they occur or when they are deviated from, and then it either alerts you or triggers an action in another system to automatically respond.
This proactive approach helps minimize risks associated with non-compliance, reduce processing times, and ensure a consistent, high-quality customer experience.
ABBYY Named a Leader in the 2023 Gartner® Magic Quadrant™ for Process Mining Tools
ABBYY Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms
ABBYY Named a Leader in the 2023 Gartner® Magic Quadrant™ for Process Mining Tools
ABBYY Named a Leader in the 2024 Gartner® Magic Quadrant™ for Process Mining Platforms
ABBYY Named a Leader in the 2023 Gartner® Magic Quadrant™ for Process Mining Tools
Monitor and control real-time process execution
Minimize risks and address issues before impact compliance, processing times, or customer experience. Sustain process excellence and prevent backsliding with Timeline automated process monitoring and alerting.
Operational dashboards
All users can easily define process monitoring dashboards to track key process metrics and be alerted to any change of conditions.
Process monitoring
Enjoy automated execution visibility, while enabling a 100% auditable digital log of end-to-end processes across any number of software applications, departments, or even companies. Measuring performance continuously makes it easy to sustain the level of process excellence that a competitive market demands.
Proactive process remediation
When process steps are not executed as they should, use process surveillance to get them back on track. Timeline enables automatic detection and execution of remediation actions through closed-loop integrations with other technologies. Users can create alerts that send messages to employees when certain conditions are met.
Improving the customer journey with process intelligence
“ABBYY Process Intelligence has helped us make a real cultural change: to rely on data and make data-driven improvements.”
- Simon Higgs, Director of Business Transformation
Why use process monitoring and alerting?
Real-time feedback
Automatically monitor process execution in near real-time and alert staff when specific situations are detected.
Automated alerts
Ensure processes are performing as planned, and trigger alerts when deviations are detected.
Measure of success
Monitor the impact of automation and improvements on your most important KPIs.
Greater control
Uncover risk, fraud, and control issues as they occur, and alert staff to prevent issues.
Regulatory compliance
Ensure 100% compliance and maintain legislated requirements or company SLAs.
Remediation
Automatically effect BPM remediation processes or spawn new robots using RPA technology.
Process Intelligence
Video tutorials
ABBYY Timeline Process Intelligence Platform
The most comprehensive solution for process mining, task mining, process analysis, prediction, simulation, and more.
Timeline Primary Path View
Use the primary path view to see the most frequent and common flow of events in a process.
Timeline Overview Demo
Get a quick overview of Timeline’s options and functions and where to find them.
Technology connections
ABBYY | SAP
ABBYY Timeline SAP Connector provides an SAP-certified module that removes the time-consuming steps of data extraction, event log creation, and visualization from SAP applications with just a few clicks.
ABBYY | Alteryx
The ABBYY Timeline Connector for Alteryx brings the power of process intelligence to your Alteryx analytic processes—seamlessly integrating ABBYY Timeline’s process mining and discovery, process analytics and visualization, real-time process monitoring, and predictive process analytics capabilities.
ABBYY | FlexiCapture
ABBYY Timeline for FlexiCapture is an intuitive, value-added solution that enables you to build a “digital twin” of your FlexiCapture processes, analyze them in real time to identify bottlenecks, and predict future outcomes.
Learn more about process monitoring
Report
Q&A on Process Intelligence and the Automation Fabric
We asked Bernhard Schaffrik, Principal Analyst at Forrester Research, to share some insight with us about what the “automation fabric” is and how process intelligence can support it.
Brochure
ABBYY Timeline
ABBYY Timeline is a cloud-based process intelligence platform featuring advanced process discovery, analysis, monitoring, simulation, and task mining.
Brochure
ABBYY Task Mining
Get a 360-degree view of operations by connecting user interactions with business processes to make data-driven decisions for end-to-end-process optimization.
Report
Q&A on Process Intelligence and the Automation Fabric
We asked Bernhard Schaffrik, Principal Analyst at Forrester Research, to share some insight with us about what the “automation fabric” is and how process intelligence can support it.
Brochure
ABBYY Timeline
ABBYY Timeline is a cloud-based process intelligence platform featuring advanced process discovery, analysis, monitoring, simulation, and task mining.
Brochure
ABBYY Task Mining
Get a 360-degree view of operations by connecting user interactions with business processes to make data-driven decisions for end-to-end-process optimization.
Report
Q&A on Process Intelligence and the Automation Fabric
We asked Bernhard Schaffrik, Principal Analyst at Forrester Research, to share some insight with us about what the “automation fabric” is and how process intelligence can support it.
Brochure
ABBYY Timeline
ABBYY Timeline is a cloud-based process intelligence platform featuring advanced process discovery, analysis, monitoring, simulation, and task mining.
Brochure
ABBYY Task Mining
Get a 360-degree view of operations by connecting user interactions with business processes to make data-driven decisions for end-to-end-process optimization.
Process monitoring FAQs
What is business process monitoring (BPM) and why is it important?
Real-time business process monitoring includes proactively assessing and reviewing the way that business processes are running and measuring their performance to pinpoint issues and identify bottlenecks. Businesses use BPM tools to increase visibility into business process execution, make day-to-day processes as efficient as possible, and maximize their human resources. Business process monitoring is a valuable tool for achieving high-performing, streamlined processes.
How does business process monitoring differ from business process management (BPM) and business process automation (BPA)?
Business process monitoring provides the framework for understanding, managing, and optimizing business processes, with a focus on real-time tracking and analysis of process performance. It’s the go-to tool for providing the insight to streamline workflows, optimize resource allocation, and eliminate non-value-added activities.
Business process management (BPM) is a larger discipline that uses various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Many business process management initiatives include multiple steps: planning, designing, modeling, implementing, monitoring, and optimizing processes.
Business process automation (BPA) involves the use of technology to automate repeatable and multi-step day-to-day tasks such as employee onboarding, purchase orders, customer service, HR processes, invoice processing, and general data entry. BPA accelerates processes by getting the right information to the right next step as accurately and efficiently as possible.
What are the key metrics and KPIs used in business process monitoring?
Business process monitoring can enable you to assess all of your business processes and compare performance across them. Businesses utilize this tool to identify duplications, repetitive tasks, and other process instances that are causing performance issues. With process monitoring, businesses can better track their business process KPIs by providing metrics related to process efficiency, quality control, decision making, visibility, and compliance.
How can business process monitoring tools help improve operational efficiency and decision-making?
By regularly monitoring their processes, businesses and organizations are better positioned to reduce inefficiencies and quickly reveal problems that arise before they cause disruptions to the business. Business process monitoring provides valuable insights into process performance and identifies areas for improvement that the business otherwise may not be equipped to discover.
What are the best practices for implementing a business process monitoring strategy?
Business process monitoring is only one component of a complete process intelligence strategy. While process monitoring will provide valuable insight into the workings of your processes today, process intelligence will provide you the visualization and analysis tools to enable you to prepare for, anticipate, and execute the future of your operations. A best-practice approach calls for partnering with a process intelligence vendor that offers a comprehensive set of capabilities: process mining (including task mining), process analysis, process monitoring, process prediction, and process simulation.
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