Erste Digital Improves Document Processing Efficiency by 40% with ABBYY AI

As part of the Erste Group, a financial services leader in Central Europe, Erste Digital is committed to leveraging AI to automate the bank’s processes, with an emphasis on ease of use for citizen development. ABBYY’s suite of intelligent automation solutions delivers the capabilities they need to achieve their modernization objectives, resulting in improved experiences for both customers and employees.

Erste Digital was looking to leverage AI in automating a series of document-driven processes, including invoice processing, petty cash handling (payment slips), guarantee processing, energy certificate management, and lease document handling. They needed solutions that would enable accurate document classification and efficient data extraction, and that could be trained with both vendor-specific and variant-driven data.

ABBYY’s portfolio of intelligent document processing solutions delivered the low-code, AI-powered capabilities Erste Digital needed to automate their document-centric processes, resulting in expedited time to value and streamlined workflows. The reduction in manual effort improved the bank’s customer experiences by minimizing human errors and accelerating transaction times.

Erste Digital’s investment in intelligent automation also enhanced their employee experience. Team members now had more bandwidth to engage in high-value activities such as strategic planning and innovation—a key factor in sustaining the bank’s competitive advantage.

ABBYY’s purpose-built AI solutions underscore Erste Digital’s commitment to revolutionizing banking operations through AI-powered process automation, benefiting customers and employees alike.

• 35% cost savings
• 40% improvement in document processing efficiency
• 40% reduction in manual data entry errors
• Accurate processing of a variety of document types